Returning with PostNL

Bij Vrijmetselaarswinkel heeft u de mogelijkheid om uw bestelling binnen 14 dagen terug te sturen.
Gaat het om een bestelling buiten deze tijd dan kunt u contact opnemen met onze klantenservice. Antieke producten, Sokken en speciale maatwerk bestellingen kunnen niet geretourneerd worden.

1. Prepare the package.

Pack the items safely, if possible in the original package. Make sure all items are in their original packaging including plastic wrap, card and/or stickers.

Should the original packaging not be able to be returned, make sure that the package can withstand falls and bumps. In case of a box, leave extra space in it and fill it with soft materials. An envelope with bubbles in it is also possible. If possible, tape the edges shut for extra security.

2. Stick return label on & attach return form.

Include the return form in the package. It is important that you indicate your wishes in this document. Make sure that the whole document is filled out as clearly as possible.
Also make sure that the return address is indicated on the package.
This can be found in the return form.
Download here the Return form.

3. Sending a parcel

When you have made the parcel ready for dispatch, it has to be taken to one of the PostNL service points within the Netherlands. To do this, go to one of the PostNL service points within the Netherlands. If it concerns a foreign shipment, you can drop it off at a post office nearby.

Zodra het product in ons magazijn is aangekomen, zullen wij zsm uw wensen klaar maken. Het kan soms 14 dagen duren voor het pakket bij ons is aangekomen. Heeft u nog vragen, neem dan even contact op met onze klantenservice.